Customer Service Representative - Balikpapan (Full-Time)

Join Datascrip as a Customer Service Representative in Balikpapan, Kalimantan Timur and play a pivotal role in delivering exceptional service to our valued clients. In this dynamic position, you will serve as the first point of contact for customers, handling inquiries, complaints, and resolving issues efficiently. Your ability to communicate clearly and professionally will be crucial in maintaining our company's reputation for excellence.

At Datascrip, we are committed to innovation and customer satisfaction. As a Customer Service Representative, you will have the opportunity to grow and develop your skills in a supportive environment. We offer competitive salaries and benefits, including health insurance, performance bonuses, and professional development opportunities.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries via phone, email, and chat, providing accurate and helpful information.
• Resolve customer complaints and issues promptly and professionally, ensuring customer satisfaction.
• Process and manage customer orders, tracking and updating order statuses as needed.
• Collaborate with other departments to ensure seamless customer service and support.
• Maintain accurate and up-to-date records of customer interactions and service requests.
• Provide feedback and suggestions to improve customer service processes and procedures.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
• Participate in team meetings and training sessions to stay updated on best practices and new developments.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills, with the ability to handle difficult customers professionally.
• Strong problem-solving skills and attention to detail.
• Proficiency in using customer service software such as Zendesk, Freshdesk, or similar.
• Familiarity with CRM systems such as Salesforce or HubSpot is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Communication, or a related field.
• Fluency in both written and spoken Indonesian and English.

🛠️ Keahlian

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